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How star8 Handles Your Personal Data

Your personal data belongs to you, and we take that seriously. This Privacy Policy sets out exactly what we collect when you open an account, how we use…

Data kept secureYour rights, clearly statedMalaysia-first approachNo third-party sellingContact us any time

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What We Collect and Why We Collect It

star8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create and use your star8 account, we collect the information needed to run your account securely — your name, contact details, date of birth and payment method identifiers such as your Touch 'n Go wallet reference, GrabPay account token, Boost account reference or FPX

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bank identifier. We collect transaction records, login timestamps and device fingerprints to detect unauthorised access. We also collect browsing data on star8.club to improve how pages load and how you navigate the lobby. All data collection is limited to what is necessary for the stated purpose,
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and access is restricted to authorised personnel only. Your eligibility to hold an account depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you want to view, correct or delete data we hold about you, our privacy team is here to help.

PENGENDALIAN DATA SELAMAT

Six Ways We Protect Your Account and Data

Security is built into every layer of how we manage your data — from the moment you deposit via Touch 'n Go to the moment a withdrawal is…

Encrypted Data Storage

All personal and financial data is stored using AES-256 encryption at rest.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to see which lobby pages perform well.

Account Access Controls

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger an immediate verification email, so you are…

Data Retention Policy

We retain account data for as long as your account is active and for the period required by Malaysian financial…

Third-Party Sharing Rules

We do not sell your data. We share limited information only with payment processors — Touch 'n Go, GrabPay, Boost…

Your Right to Erasure

You may request full deletion of your account data at any time via the in-account form or by emailing the…

Your Privacy Questions Answered

The questions below cover the rights you hold under this policy, how to exercise them, and what happens to your data at each stage of your account life cycle. If your question is not covered here, reach out via live chat or the in-account privacy request form.

We collect your full name, date of birth, email address, phone number, and the payment method identifiers you register — such as your Touch 'n Go wallet reference or FPX bank account. We also log device and login data for security purposes.

Log into your account, navigate to Account Settings, and select Privacy Request. Alternatively, email our privacy team with your registered email address. We will send you a data export within 14 working days of verifying your identity.

Yes. Submit a correction request through the in-account form or by contacting live chat. Attach any supporting document if the change involves your name or date of birth, and we will update the record within five working days.

We share data only with payment processors — Touch 'n Go, GrabPay, Boost and FPX — and vetted fraud-prevention partners. All third parties are bound by data-processing agreements. We do not sell or rent your data to advertisers or data brokers.

We retain your data for the period required by Malaysian financial regulations following account closure. Once that period ends, all records are permanently deleted from active and backup systems, and we will confirm deletion in writing on request.

We use session cookies for login continuity and analytics cookies to measure page performance. You can manage your cookie preferences in your browser settings at any time. Disabling analytics cookies will not affect your ability to access the lobby.

Contact our support team via live chat immediately. Change your password and enable two-factor authentication from Account Settings. We will investigate any suspected unauthorised access and notify you of our findings within 48 hours.

How star8 Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Account and Data

Encrypted Data Storage

Cookie Transparency

Account Access Controls

Data Retention Policy

Third-Party Sharing Rules

Your Right to Erasure

Your Privacy Questions Answered

01 What personal data does star8 collect when I open an account?

02 How do I access the personal data star8 holds about me?

03 Can I ask star8 to correct inaccurate data on my account?

04 Does star8 share my data with third parties?

05 How long does star8 keep my data after I close my account?

06 What cookies does star8 use and how can I manage them?

07 What should I do if I think my account data has been accessed without my permission?

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